{
  "generated": "2026-10-27",
  "faq": [
    {
      "question": "Can you work alongside our existing HR team?",
      "answer": "Yes. Support can be focused on a defined issue, a project or additional capacity, with responsibilities agreed around your internal team.",
      "url": "https://hrjoy.co.uk/"
    },
    {
      "question": "Do you offer both consultancy and bespoke HR software?",
      "answer": "Yes. The two can be commissioned separately or brought together when a people challenge also needs a better process or system.",
      "url": "https://hrjoy.co.uk/"
    },
    {
      "question": "How are projects and fees agreed?",
      "answer": "We begin with the context, desired outcomes and scope. Deliverables, timing, responsibilities and fees are then set out for agreement before work starts.",
      "url": "https://hrjoy.co.uk/"
    },
    {
      "question": "Can we approach HRjoy through a tender process?",
      "answer": "Yes. Our procurement page helps you structure a brief and identify the supporting evidence you need for your process.",
      "url": "https://hrjoy.co.uk/"
    },
    {
      "question": "Can we work alongside your internal HR team?",
      "answer": "Yes. The brief can focus on a specific issue, temporary project capacity or an ongoing advisory relationship. Responsibilities and escalation routes are agreed at the start.",
      "service": "HR advice & employee relations",
      "url": "https://hrjoy.co.uk/services/hr-advice-employee-relations/"
    },
    {
      "question": "How is independence established?",
      "answer": "The initial discussion covers conflicts, reporting lines, decision-making roles and the scope of the investigation. An assignment is only agreed when the remit and appropriate independence are clear.",
      "service": "Workplace investigations",
      "url": "https://hrjoy.co.uk/services/workplace-investigations/"
    },
    {
      "question": "Can the project be delivered in phases?",
      "answer": "Yes. A discovery phase can establish the current position and options before you commission detailed design or implementation. Deliverables and decision points are agreed for each stage.",
      "service": "People strategy & change",
      "url": "https://hrjoy.co.uk/services/people-strategy-organisational-change/"
    },
    {
      "question": "Which evaluation and salary data will be used?",
      "answer": "The methodology, benchmark population and required data sources are agreed in the brief. Any licensed survey data and associated costs are identified before the work is commissioned.",
      "service": "Pay, reward & job evaluation",
      "url": "https://hrjoy.co.uk/services/pay-reward-job-evaluation/"
    },
    {
      "question": "Can the learning use our own policies and scenarios?",
      "answer": "Yes. The programme can be designed around your policies, responsibilities and anonymised workplace situations. Delivery format and follow-up are agreed to fit the team.",
      "service": "Manager development",
      "url": "https://hrjoy.co.uk/services/management-learning-development/"
    },
    {
      "question": "How will employee confidentiality be handled?",
      "answer": "Before collecting information, the brief defines access, reporting groups, retention and confidentiality. Small groups and free-text responses need particular care to avoid inadvertently identifying individuals.",
      "service": "Employee experience & insight",
      "url": "https://hrjoy.co.uk/services/employee-engagement-insight/"
    },
    {
      "question": "Do we need to replace our existing HR system?",
      "answer": "Not necessarily. The best brief may be a focused workflow, an integration or a complementary tool. Discovery should establish what already works and where a bespoke build would add value.",
      "service": "Bespoke HR software",
      "url": "https://hrjoy.co.uk/software/"
    },
    {
      "question": "Who owns the software and how is it supported?",
      "answer": "Ownership, licensing, hosting, maintenance and support are agreed in the contract. They should be explicit before development starts.",
      "service": "Bespoke HR software",
      "url": "https://hrjoy.co.uk/software/"
    },
    {
      "question": "Can we start with a small prototype?",
      "answer": "Yes. A scoped discovery and prototype can help clarify the requirements before committing to a larger implementation.",
      "service": "Bespoke HR software",
      "url": "https://hrjoy.co.uk/software/"
    },
    {
      "question": "Professional capability",
      "answer": "Request the named delivery lead, relevant experience and qualifications for the proposed assignment. HRjoy’s confirmed professional background is Chartered HR Practitioner status and more than 30 years’ experience.",
      "url": "https://hrjoy.co.uk/procurement/"
    },
    {
      "question": "Delivery & governance",
      "answer": "Specify the expected reporting, milestones, quality review, escalation arrangements and acceptance process. These form part of an agreed project plan.",
      "url": "https://hrjoy.co.uk/procurement/"
    },
    {
      "question": "Confidentiality & data handling",
      "answer": "Identify the information involved, who needs access, any hosting or transfer requirements and your retention or deletion expectations. Project-specific arrangements must be agreed before data is shared.",
      "url": "https://hrjoy.co.uk/procurement/"
    },
    {
      "question": "Commercial & supplier information",
      "answer": "Request the contracting entity details, availability, insurance, references and any certifications your procurement requires. Applicable evidence and terms must be confirmed for the assignment.",
      "url": "https://hrjoy.co.uk/procurement/"
    }
  ]
}